Product Manager - Service Product

Position Overview

You enjoy shaping the future of product innovation as a core leader while delivering high-quality products that resonate with clients. As a Product Manager in Service Product Group, you are the voice of the customer and a key driver in bringing innovative products to market. You will lead the end-to-end product life cycle—from strategy and discovery to launch and post-launch refinement—ensuring value for millions of customers across Consumer & Community Banking and over 30,000 employees.

In this pivotal role, you will work collaboratively with cross-functional teams to develop and implement scalable, resilient, and stable product solutions that exceed expectations.

Key Responsibilities

• Develop a product strategy and product vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that supports the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, features, functionality, risk posture, and reliability.
• Partner with Area Product Owners and the product team for ongoing refinement of the product backlog and execution of the product roadmap.
• Define and present strategies for features, write epics, user stories, and acceptance criteria, and participate in agile events.
• Act as the voice of the customer by partnering with business stakeholders and driving changes in operational policies, processes, and tools.
• Facilitate customer-focused solutions across the organization while serving as a subject matter expert on key business processes and supporting applications.
• Collaborate with product teams, legal, risk, operations, design, and technology to deliver solutions aligned to the product vision and roadmap.
• Support feature teams with minimum viable product (MVP) development, testing, user experience validation, and backlog refinement, while assisting in the creation of business cases and performance measurement.

Required Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Agile project management experience, including the use of tools such as Confluence, JIRA, and Git.
• Strong skills in backlog management, analysis, and problem solving.
• Excellent presentation and interpersonal skills with the ability to communicate ideas effectively, both in writing and verbally.
• A team-oriented mindset with a willingness to support colleagues.
• At least 3 years of people management experience.

Preferred Qualifications

• Experience working in a highly matrixed, complex organization.
• Leadership and negotiation skills with experience managing a team of product associates; working with globally distributed scrum teams is a plus.
• Strong attention to detail and the ability to adapt to shifting business priorities.
• Self-motivated and confident in ambiguous circumstances.
• Understanding of the financial services industry, including Regulatory, Legal, and Risk environments.

Benefits & Perks

• Competitive Total Rewards Package: Base salary determined by role, experience, skill set and location, with potential commission-based pay and/or discretionary incentive compensation.
• Comprehensive Benefits: Includes health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
• Additional details about compensation and benefits will be provided during the hiring process.