Help Desk Technician

Position Overview

Derse is a complete face-to-face marketing agency and exhibit builder that brings a smarter approach to building client sales through trade shows, marketing environments, and event programs. With nearly 600 employees and locations in Milwaukee, Chicago, Las Vegas, Dallas, Pittsburgh, and communities in Poland and Germany, we deliver innovative experiential marketing solutions. Visit our website derse.com for more details. As a Help Desk Technician based at our Corporate Headquarters in Milwaukee, you will provide day-to-day support for hardware, software, and system applications, taking on a unique challenge that will further your IT support career.

Key Responsibilities

• Troubleshoot and analyze user hardware and software problems
• Install, configure and deploy user hardware and software
• Support and troubleshoot MS Office, Microsoft Teams, Windows 11 and Active Directory; MAC OS experience and familiarity with Windows Server is a plus
• Provide training to company personnel on hardware and software use
• Assist in maintaining an accurate inventory of all hardware and software owned by the company
• Maintain up-to-date documentation of operations, procedures, and systems related to computer operations
• Utilize excellent verbal and written communication skills in all interactions with staff

Required Qualifications

• Bachelor’s or Associate degree in Computer Science and/or 2+ years of IT support experience
• Highly organized, flexible, and self-motivated with the ability to work in a fast-paced, deadline-driven environment
• Availability to work occasional weekend hours
• Strong organizational and communication skills with keen attention to detail

Benefits & Perks

• Competitive pay and comprehensive benefits package
• A bright and energetic culture where your ideas are valued
• 75+ years of financial stability