Customer Service Representative - Part time Patient Registration
R1 RCM, Inc.5 months ago
Austin, TX, United States
On-site
Part-time
Junior Level (1-3 years)
Job Description
Position Overview
Location: Ascension Dell Children's Medical Center. Shift Hours: PRN – work as needed. 48 hours required a month, 24 hours on call, with shifts ranging between 8-12 hours. R1 is the leading provider of technology-driven solutions for hospitals and health systems. As our Customer Service Representative, you will assist patients with check-in procedures at the hospital—collecting accurate information while providing compassionate support during registration. No prior healthcare experience is necessary as full training will be provided; however, you must be current on vaccinations, and able to pass a drug test and background check.
Key Responsibilities
- Operate computers and answer phones to accurately intake patient and insurance information in a busy hospital setting.
- Work across multiple screens and systems to record details between physician and nurse interactions.
- Demonstrate empathy by listening carefully and providing reassurance to patients who may be ill or anxious.
- Adapt quickly in a fast-paced environment and manage interruptions for emergent clinical care.
- Collaborate with clinical teams to ensure a seamless registration process and effective patient flow.
Required Qualifications
- High School Diploma or GED
- Excellent customer service experience
- Willingness to complete required vaccinations, pass a drug test, and background check
Benefits & Perks
- Compensation: $16.00 - $22.30 per hour
- Benefits: Competitive benefits package and opportunities for career advancement
- Access to continuous training and development in a technology-driven healthcare environment
- A supportive team culture and commitment to equal employment opportunity
Required Skills
rapid typing
active listening
multitasking
customer service
data entry
phone communication