Entry Computer Helpdesk Support Associate
Illinois Professional Group2 months ago
Lansing, IL, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
Our client, a well-known healthcare company based in Lansing, is seeking an Entry Level Computer Support Assistant. In this role, you will support the Help Desk Support Specialists by providing technical assistance and support for computer systems, hardware, and software. You will answer queries, address system and user issues in a timely and professional manner, and train users on basic computer functions while collaborating closely with the IT team.
Key Responsibilities
- Support Help Desk Support Specialists in addressing technical issues.
- Provide assistance with computer systems, hardware, and software.
- Answer queries and resolve system and user issues promptly.
- Collaborate with the IT team and interact with users across the company.
- Train users on basic system and computer functions.
Required Skills
Help Desk Support
Customer Service
Software Troubleshooting
Technical Assistance
User Training
Computer Systems Support
Hardware Troubleshooting