Luxury Customer Service

Position Overview

Zadok Jewelers, one of the largest family-owned and operated jewelry stores in the United States, is seeking Luxury Customer Service Associates for our new Austin, Texas store. The Customer Service/Front Desk Associates are responsible for maintaining and enhancing our brand reputation through exceptional customer service by answering customer questions, resolving issues, intaking repairs, processing sales/check-out procedures, and collaborating with various team members.

Key Responsibilities

• Answer customer questions and resolve issues.
• Intake repairs and process special orders, sales, and check-out procedures.
• Provide direction to customers and assist with their needs.
• Collaborate effectively with the Team Lead, Store Leadership, Service Repair Coordinator, Bench Jewelers, and Watchmakers.
• Support opening and closing procedures for the front desk and sales floor.
• Monitor and evaluate phone, email, and chat conversations via digital platforms.
• Investigate customer service issues as needed.
• Answer and direct store calls when necessary.
• Participate in ongoing training programs.

Required Qualifications

• Ability to work across multiple software, web platforms, and apps.
• Remain calm in escalated customer interactions.
• Strong interpersonal and team-building skills.
• Excellent problem-solving and analytical skills.
• Effective communication with customers and colleagues; excellent verbal and written communication skills.
• Extreme attention to detail.
• Strong administrative and customer service skills.
• Effective multitasking, persuasive speaking, empathy, adaptability, and positive language skills.
• Attentiveness and time management with a willingness to learn, adapt, and develop new skills.
• High school diploma or equivalent.
• Customer Service experience is required.
• High proficiency in computer and web literacy is required.
• Background Check Required.

Preferred Qualifications

• Experience in luxury brands and luxury settings is a plus.

Benefits & Perks

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance