Associate Account Manager - Entry Level (Non-Sales)

Position Overview

ADP is hiring an Associate Account Manager who will serve as the front-line problem solver for clients with 50-999 employees. In this role, you will handle issue resolution, answer client questions, and train users on ADP technology – all while upholding ADP’s stellar reputation for client satisfaction and professional service. Enjoy a dynamic, metrics-driven call center environment that values clear communication, teamwork, and a culture of inclusion.

Key Responsibilities

• Be a Trusted Advisor and Problem Solver by using your expertise to resolve time-sensitive client issues and deliver positive outcomes.
• Build relationships via phone, email, or chat to exceed client expectations while maintaining the highest ethical standards and integrity.
• Educate clients on ADP products and services, converting their input into actionable recommendations for process improvements.
• Organize your day to handle a high volume of inbound calls, especially during peak seasons.

Required Qualifications

• At least one year of experience in a customer service environment.
• Ability to work overtime during peak seasons.
• Excellent verbal and written communication skills to effectively engage and support clients.
• Comfortable working in a structured, metrics-driven call center environment.

A college degree is a plus but not required; relevant experience or military background demonstrating teamwork, adaptability, and organization is also valued.

Benefits & Perks

• Work in an inclusive culture that values equity, inclusion, and belonging.
• Join global Business Resource Groups and connect with diverse networks.
• Advance your career in an agile, fast-paced environment with plenty of growth and advancement opportunities.
• Best-in-class benefits starting on Day 1, including initiatives to support your mental health and well-being.
• Participate in company-paid volunteer time off to give back to your community.