(Junior) Customer Success Manager (m/f/d)

Position Overview

KINEXON is a global leader in sports technology providing cutting-edge solutions that optimize performance, enhance training, and improve overall team success. Our innovative products empower professional and semi-professional teams, leagues, and organizations by delivering real-time data insights to enhance decision-making and maximize potential.

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team. In this role you will build long-term relationships with our customers, ensuring they derive maximum value from KINEXON’s technology while working closely with teams across the NBA, NFL, NHL, NCAA, and other leagues.

Key Responsibilities

• Act as a trusted advisor by proactively managing a portfolio of professional and semi-professional sports teams and league accounts in the US.
• Conduct follow-up calls, on-site visits, and email engagements to create an exceptional customer experience.
• Track and monitor overall account health, identifying concerns and potential churn risks while developing corrective action plans.
• Educate customers on the applications and benefits of KINEXON’s product portfolio through initial onboarding and continued training.
• Provide ongoing support and consult with various stakeholders – including performance coaches, strength & conditioning staff, sport scientists, and video coordinators – on integrating sports science and technology into their high-performance ecosystems.
• Assist teams with basic data analysis and escalate complex requests for deeper insights.
• Collaborate cross-functionally with sales, marketing, project management, customer support, and product management & strategy teams, advocating for customer needs.
• Support pre-sales activities, including online and in-person product demonstrations for potential customers.
• Gather and prioritize customer feedback, translating it into actionable insights for product development and improvement.

Required Qualifications

• Bachelor's degree in Sports Science, Business, Technology, or a related field.
• 2+ years of experience in customer success, account management, or sports performance/technology.
• Strong understanding of sports performance, analytics, and technology in professional or collegiate settings.
• Excellent communication and relationship-building skills.
• Ability to travel as needed for on-site visits and customer meetings.
• Experience with data analysis and familiarity with sports science concepts is a plus.

Preferred Qualifications

• Experience in sports as an athlete or coach.

Benefits & Perks

• #GrowBeyondYourself – Annual learning budget to further support your development.
• #Freetime – 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees).
• #WeCare – Generous time off for family needs (parental leave etc.).
• #WorkingHours – Flexible working hours to suit early birds or night owls.
• #FlexibleLocation – Hybrid and remote work model.
• #OneTeam – Regular team and company events for bonding and collaboration.
• #OnTop – Additional benefits selected by you from a range of options (mobility, sports, vacation budget, training, and more).