Field Service Technician (Remote)

Position Overview

If you are an experienced, highly technical Field Service Technician who likes to travel while being based at home, we would love to speak with you. In this role you will be on the front lines providing expert service and support to our customers across North America.

Key Responsibilities

• Effectively install and set up all Wexxar/Bel/IPak machines
• Perform field rebuilds (partial or complete) of equipment
• Provide amazing customer service by troubleshooting and resolving issues over the phone or at the customer’s facility
• Assist and work with engineering on sign-off processes, customer FATs, or provide technical support when not traveling
• Troubleshoot PLC, HMI programs, and Servo controllers on equipment in the field
• Diagnose electrical, pneumatic, or mechanical problems in the field
• Advise customers on parts needed and recommend parts for purchase
• Complete service, expense, and online incident reports on Syteline promptly following company policy
• Travel on short notice for customer emergencies when required
• Arrange your own travel and accommodations using the company system while adhering to procedures
• Continuously update your knowledge on all Wexxar/Bel/IPak products via on-site and off-site training sessions

Required Qualifications

• Technical College/University Trade Certification (Millwright, Technician) or at least 5 years of related work experience
• For new graduates, training and guidance will be provided to help you become a world-class Field Service Technician and OEM specialist
• Able to travel within North America 70-85% of the time
• Diploma in PLC/HMI/Servo Controls or related hands-on experience
• Ability to read and follow pneumatic schematics, wiring diagrams, industrial wiring, and electrical codes
• Strong knowledge of PLC/HMI/Servo controls (Allen Bradley, Siemens, Omron; Festo, Bosch)
• Excellent analytical, problem-solving, communication, and presentation skills
• Experience with pneumatics and a solid understanding of mechatronics
• Must possess a valid passport and a valid driver’s license; own car required

Benefits & Perks

• An open, communicative environment that encourages innovative ideas and career growth
• Total Compensation includes your salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match
• Immediate benefits eligibility – you are covered from your first day of employment
• Opportunity to be part of a growing company that combines global market strength with the entrepreneurial culture of a small business

Salary Range: Min $30/hr, Mid $36.5/hr, Max $45/hr

Equal Opportunity & More

ProMach is an Equal Opportunity Employer and uses E-Verify for all new hires. We are a drug-free workplace and provide reasonable accommodation to individuals with disabilities throughout the application and interview process.

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