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Enterprise End User Technology Engineer-22500

Rush University Medical Center2 months ago
Chicago, IL, United States
Hybrid
Full-time
Junior Level (1-3 years)
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Job Description

Position Overview

Location: Chicago, Illinois / Hybrid

Rush Medical Center – Rush University Medical Center, IT Operations, Full Time (FTE between 0.9 and 1.0), Shift 1 (9:

00 AM - 5:00 PM).
Rush is looking for an Enterprise End User Technology Engineer to help architect and elevate our enterprise endpoint environment. In this role you’ll design and maintain standardized device configurations, automate deployments, and support secure, reliable end-user technology across Windows 11, macOS, iOS, Android, and enterprise print platforms. You will work hands-on with SCCM/MECM, Azure Intune, Jamf, PowerShell, Active Directory, MFA tools, ServiceNow, and A/V systems, acting as the final escalation point for complex issues involving devices, drivers, registries, and logs. You will also manage security updates, patch compliance, and device lifecycle best practices while collaborating with infrastructure, cybersecurity, and application teams to drive continuous improvement and enhance overall user experience.

Key Responsibilities

  • Design, implement, and manage a robust end-user technology environment for desktops, laptops, mobile devices, and application presentation systems.
  • Oversee enterprise print management ensuring efficient operation and integration.
  • Develop and maintain automation scripts and processes for deployment and management.
  • Serve as the expert and final escalation point for complex issues across all end-user technology platforms.
  • Lead continuous improvement initiatives in end-user technology services and user experience.
  • Set and enforce standards for technology management aligning with organizational goals and best practices.
  • Collaborate with IT teams for cohesive technology deployment and support.
  • Stay updated on emerging technologies and trends in end-user computing to drive innovation.

Required Qualifications

  • High School Diploma with a minimum of 5 years’ experience managing a diverse range of end-user technologies.
  • Proficiency in Windows, macOS, mobile operating systems (iOS, Android), and application presentation platforms (SCCM/MECM, Citrix XenDesktop).
  • Strong understanding of enterprise print services and management tools.
  • Experience with automation tools (PowerShell, Python) and endpoint management systems (MECM, Azure Intune, Jamf).
  • Knowledge of networking principles and security best practices for end-user devices.
  • Excellent problem-solving abilities, project management skills, and a strong customer service orientation.

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Certifications in relevant technologies (Microsoft, Citrix, VMware, CompTIA) are highly desirable.

Benefits & Perks

  • Compensation: $34.61 - $51.57 per hour
  • Exceptional rewards and benefits offered by Rush Medical Center, learn more at the Rush benefits page: Rush Benefits

Required Skills

Enterprise Print Management
Automation
Jamf
PowerShell
ServiceNow
SCCM/MECM
iOS
Active Directory
Windows 11
Azure Intune
Android
macOS