Desktop Support - Level 1 Technician (MAC-D)

Position Overview

Desktop Support – Level 1 Technician (MAC-D) (Move, Add, Change & Decommission) – American Info Systems LLC is recruiting ON-CALL technicians and entry-level trainees to assist with Level-1 hands-on tasks. Qualified candidates will help disconnect and reconnect computers for AIS clients undergoing a relocation of their corporate workspace. Technology relocations are a core competency, and the in-field experience provides a valuable stepping-stone for those looking to emerge into the technology sector.

Key Responsibilities

• Survey workstations by capturing basic system information (hostname, IP, last logged in user, monitor configuration) and documenting peripherals and printer settings.
• Disconnect and reconnect workstations including multiple monitors, PCs, laptops/docking stations, and associated peripherals.
• Handle VOIP telephones: disconnect, reconnect, log in (if applicable), connect/testing of wired/wireless headsets, and conduct test calls.
• Convert monitors from stands to monitor arms and adjust arms including cable routing through managers where applicable.
• Manage cables neatly using Velcro®, wire-loom, or built-in cable management solutions.
• Perform quality assurance by testing network connectivity, configuring monitors, and verifying peripheral functionality.
• Provide desk-side Level-1 support post-move, including mapping printers and arranging desktop icons while escalating pending issues.

Required Qualifications

• Excellent written and verbal communication skills (English).
• Respect for client property, workspace, privacy, security measures, and best practices.
• Strong work ethic: polite, well-mannered, diligent, responsible, energetic, willing to learn, and able to follow direction.
• Motivated to learn and execute a proven IT model with nearly two decades of success.
• Able to work independently or as part of a team.
• Basic understanding of computer peripherals (monitors, CPU/desktop/tower, laptop, dock, and printer).
• Familiarity with using basic hand-tools such as allen keys, pliers, and a power-screwdriver/drill.
• Pre-Requisite: High School Graduate or equivalent (retirees and college students welcome).
• Technology & Tools: Candidate must provide their own smartphone (capable of mobile email), multi-screwdriver, scissors/shears, and a recommended flashlight.

Preferred Qualifications

• Experience in the Financial Sector or on Trading Floors.
• Management or Helpdesk experience.
• Familiarity with Variable-Height or Height-Adjustable furniture.
• Basic knowledge of tracing/patching from IDF infrastructure to desk.
• Ownership of a laptop with Microsoft Office Suite and/or a tablet.
• Possession of a power-screwdriver/cordless drill.
• Valid Driver’s License and access to a vehicle.

Benefits & Perks

• On-the-job training and access to basic reference materials.
• Access to a 24/7/365 Helpdesk and Operations Hotline for support and escalations.
• Opportunity to participate in other roles at AIS, such as On-Site Liaison (Vendor Escort), Desktop Support – Level 2 Engineer, or Move Coordinator/Project-Manager.

Compensation

$18 - $21 per/hour Based upon experience and skillset