Guest Engagement Manager; Call Center
Trump Hotel Collection7 months ago
Las Vegas, NV, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Job description
Position: Guest Engagement Manager (Call Center)
POSITION PURPOSE:
Provide supervision, direction and leadership in the Guest Engagement Specialist Department in accordance with the objectives, performance and quality standards supportive of the brand. The Guest Engagement Manager ensures the highest level of quality to all customers; ensures enforcement of corporate policies and procedures; pro
Required Skills
Corporate Policy Enforcement
Performance Management
Call Center Operations
Customer Service
Team Leadership
Quality Assurance