Customer Service/Sales
Job Description
Position Overview
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They learn about products using available tools and share information to sell an entire project. Associates are trained to greet, qualify, recommend, and close every customer interaction, as well as handle basic tasks in adjacent departments. They maintain the in-stock condition of assigned areas—ensuring these areas are clean, shop-able, and safe—and help provide a secure working and shopping environment by following all safety policies & standards, completing required safety training, promptly correcting hazards, or reporting issues to the Manager on Duty. They work cooperatively with Department Supervisors and team members across various departments including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.
Key Responsibilities
- Provide fast, friendly service by proactively seeking and assessing customer needs.
- Learn about products using designated tools to effectively assist customers.
- Greet, qualify, recommend, and close each customer interaction within the department.
- Maintain assigned areas in a clean, organized, and safe condition.
- Collaborate with Department Supervisors and colleagues across multiple departments.