Account Executive

Position Overview

Vitu, Inc is seeking an Account Executive (AE) to join our team supporting Collateral Management Solutions (CMS) business unit. The AE is a subject matter expert and serves as the direct line of contact for management, internal/external customers, and team members. This role requires exceptional time management, client relationship management, and communication skills. The candidate will work collaboratively with various internal teams including Clients/Customers, Operations, Implementation, Product, Accounting, and Compliance to deliver efficient solutions and maintain high customer satisfaction.

Salary: $43,888.00 - $83,600.00 per year

Key Responsibilities

• Contribute to client satisfaction by providing high customer service, supporting non-managed clients with both general and complex contract and service fulfillment-related inquiries.
• Oversee the lifecycle of projects by collaborating with internal and external stakeholders to gather requirements, set timelines, determine pricing, and manage initiatives such as database testing, client mergers/acquisitions, logo and name changes, data clean-up, and other special projects.
• Prepare and execute contract-related documentation (e.g., Service Request Forms), process pricing information through proper channels for billing, manage fully executed documents, and update CRM with new client/contact information.
• Lead calls with internal/external teams effectively and act as the point of contact for escalations, coordinating resolution of critical customer issues and ensuring timely communication of service deficiencies and remediation plans.
• Provide proactive updates to clients regarding operations, product enhancements, and software updates.
• Assist with resolving invoice questions and disputes.
• Support Lead Account Executives in their client service efforts.
• Educate clients on the use of title management software.
• Perform other special projects and duties as assigned.

Preferred Qualifications

• 3+ years of experience in automotive title and/or vehicle finance and client support preferred.
• Ability to work with a diverse group of individuals to extract, define, and document business processes with strong negotiation and consensus-building skills.
• Hands-on experience with technical tools to perform tasks efficiently.
• Detail-oriented with the ability to multi-task and prioritize effectively in a fast-paced environment.
• Exceptional verbal and written communication skills with both internal and external customers.
• Proven experience in client interactions and a strong ability in critical thinking to address client and business needs.