Systems Engineer (1st Shift)
Job Description
About QTS
It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.
And we’d like to invite you to join us.
Benefits of Working with QTS
- Roth and Traditional 401(k) matching contributions with immediate vesting
- Every employee is bonus or commission eligible
- Generous PTO, Paid Volunteer Days Plus Floating Holidays
- Stock Purchase Plan (SPP)
- 11 paid Holidays Annually/Holiday compensation when worked
- Pet and Legal Insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- Parental Leave for primary and secondary caregivers
- Military Benefits Package
- QTS Charitable Matching Gift Program
- QTS Scholarship for Employee Dependents
- QTS Crisis Fund
- Wellness Program
- Tuition Reimbursement Program
Who We Are
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.
Your Responsibilities
- Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
- Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
- Manage your assigned tickets to ensure SLA compliance and customer satisfaction
- Provide operational support in response to monitoring alerts and resolve incidents
- Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
- Triage and escalate tickets according to QTS policy
- Deliver customer-focused support through phone calls and ticket-based communications
- Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching
- Support VMware ESXi and similar technologies on various hardware platforms
Basic Qualifications
- Bachelor’s degree in a related field or equivalent professional experience
- Three or more years of progressive IT engineering experience
- Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
- Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
- Proficient in basic network virtualization (NSX) firewall rule changes
- Competent understanding of High Availability technologies and clustering
- Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
- Competent understanding of basic networking technologies, concepts and the OSI mode
- US Citizenship for this position is required by law due to federal customer contracts.
Preferred Qualifications
- Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
- Prior experience working in a Data Center environment
- Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
- One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
Knowledge, Skills And Abilities
- Strong technical troubleshooting skills
- Ability to communicate effectively with clients, vendors, and colleagues
- Orderly documentation, time management, and planning skills
- Excellent written and oral communication, problem solving, and process management skills.
- Ability to work well within a team environment in a matrixed organization.
- Strong customer relations skills
- Ability to learn and apply new technology and methodologies in a distributed environment
Equal Opportunity Statement
QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
Know Your Rights
The "Know Your Rights" Poster is included here:
- Know Your Rights (English)
- Know Your Rights (Spanish)
Pay Transparency
The Pay Transparency Policy Is Available Here
Pay Transparency Nondiscrimination Poster-Formatted
Accommodations
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.