Customer Service Representative/ Dispatcher

Position Overview

Looking to TRADE up to a better opportunity? Snyder Air Conditioning, Plumbing & Electric is seeking an experienced Customer Service Representative/Dispatcher with a positive attitude to join our growing and dedicated team. "Want to be the best? Join the best! Text "TradeUp" to 97211 to launch your career with Snyder, the Best of Bold City!"

Compensation: $19-22/ hr with opportunities for bonus.

Key Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services while ensuring field staff has a full schedule.
• Make outbound calls to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and adjust schedules as necessary.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with field staff for timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to maintain efficiency and productivity.
• Collaborate with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

Required Qualifications

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.