IT Help Desk Technician

Job Description

Provide quick and effective assistance with information technology systems.

Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance.

Listen attentively to end-user questions and concerns and offer optimal solutions.

Prioritize end-user satisfaction in all communications, directing unresolved issues to next-level personnel.

Work with desktop support engineers to provide end-user with superior service.

Respond to tech inquiries via email, through online chats, over the phone, or in person.

Walk end-user through step-by-step through the problem-solving process.

Help with troubleshooting hardware and software.

Follow up with end-user to ensure satisfactory service.

Required Skills

• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Experience working as an IT help desk technician or in a similar customer support role.