Cloud Operations Engineer

ABOUT SIBEL HEALTH:

Sibel builds FDA-cleared wearable monitoring technology - continuous, high-quality vital sign data for patients who need it most. We're guided by a simple principle: when someone wears a Sibel device, they're a Sibel patient.

THE OPPORTUNITY:

We are looking for a Cloud Operations Engineer. This role is the central coordination point for cloud infrastructure at Sibel Health, connecting Engineering, Security, IT, and Customer Success to ensure our platform is reliable, secure, and scalable. You will own cloud infrastructure execution, keeping our AWS environment running, implementing security controls, supporting client deployments, and enabling the teams around you to move faster.

This is not a traditional cloud ops role. We expect this person to work at the speed of modern tooling, using AI-assisted agents and CLI-driven workflows to generate, validate, and deploy infrastructure rather than hand-authoring everything from scratch. The right candidate thinks in systems, directs automation confidently, and knows when to trust the output and when to question it.

Sibel's fast-paced environment offers ample opportunities for growth in several areas: improved technology skills, effective leadership, dedicated mentorship, creative design, strong communication skills, teamwork, and more. This is a full-time position.

WHAT YOU WILL BE WORKING ON:

AWS Infrastructure (operations, monitoring, automation)

• Manage and maintain Sibel's AWS cloud infrastructure, ensuring systems are healthy, patched, and performant.
• Monitor cloud infrastructure through dashboards, alerts, and log management to ensure real-time visibility into system health.
• Build and manage Infrastructure as Code (Terraform, CloudFormation), leveraging AI-assisted tooling and scripting to ensure consistency and accelerate delivery.
• Support emerging AI/ML infrastructure and API integration needs as the engineering team scales AI-powered features and workflows on AWS.

Client Environments (provisioning, cloud support, go-lives)

• Build, configure, and validate cloud environments for new client deployments in coordination with the Client Integration & Support team. Provide cloud-side setup, validation, and troubleshooting support during client go-lives.
• Serve as the cloud escalation point for Customer Success and Support, diagnosing infrastructure-related customer issues and identifying opportunities to improve customer experience workflows.
• Participate in on-call rotation to provide timely response when infrastructure issues arise.

Deployment Operations (CI/CD, IaC, pipeline support)

• Support CI/CD pipelines and deployment workflows in coordination with Engineering.
• Drive continuous improvement across reliability, performance, cost efficiency, and observability.

Resilience (DR, security controls, documentation)

• Implement and maintain security controls including access policies, encryption, threat detection, and compliance guardrails in partnership with the Security team.
• Maintain runbooks, recovery procedures, and operational documentation, using automation to keep them current and reliable.
• Coordinate across Engineering, Security, IT, and Customer Success to ensure infrastructure needs are met and handoffs are clean.

ABOUT YOU:

• Bachelor's degree: in an engineering or technical/science program, or a degree in a related field and relevant experience.
• 3-5+ years of experience: in cloud operations, DevOps, or systems engineering with a strong focus on AWS.
• Hands-on experience: with core AWS services: EC2, RDS, S3, Lambda, VPC, IAM, CloudWatch, Route 53, ECS or EKS.
• Solid understanding: of AWS security services and best practices (GuardDuty, Security Hub, AWS Config, KMS, Secrets Manager).
• Proficiency: with Infrastructure as Code (Terraform and/or CloudFormation).
• Comfortable: directing AI coding agents (Claude Code, Copilot, Cursor) to execute infrastructure tasks via CLI, reviewing and validating outputs rather than authoring everything manually.
• Scripting skills: in Python, Bash, or similar.
• Experience: with monitoring and observability tools (CloudWatch, Datadog, Grafana, PagerDuty, or similar).
• Strong understanding: of networking fundamentals (DNS, VPNs, load balancing, VPC peering).
• Strong communicator: with the ability to engage directly with customers and translate complex infrastructure topics into clear, actionable information.
• Experience: with incident management processes and on-call rotations.
• Ability: to prioritize and manage critical timelines in a fast-paced environment.

YOU MAY THRIVE IN THIS ROLE IF:

• AWS certifications: (Solutions Architect Associate, SysOps Administrator, or Security Specialty).
• Experience: in a customer-facing SaaS or healthcare technology environment.
• Familiarity: with compliance frameworks (SOC 2, HIPAA, ISO 27001).
• Experience: with containerized workloads on ECS or EKS.
• Familiarity: with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, CodePipeline).
• Experience: with ITSM or ticketing platforms (Jira, ServiceNow, Zendesk).
• Background: in or exposure to customer support escalation workflows.
• Familiarity: with LLM API cost monitoring and governance, including tracking spend, setting budgets, and attributing costs by team or use case.
• Understanding: of network egress controls for third-party AI APIs, including VPC endpoints, egress filtering, or API gateway patterns in a HIPAA context.

BENEFITS:

• Medical, dental, vision, life, and disability insurance.
• "Take as much time as you need" policy.
• Simple IRA plan with employer matching.
• Company sponsored events and lunches.
• Yearly stipend for professional development.
• Opportunity to be part of a dedicated and driven team that is here to disrupt and revolutionize wireless monitoring.

Sibel Health Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.