Kahua Service Desk Agent - Project Consultant

Work You'll Do

As a Project Consultant, you will:

• Serve as the primary first point of contact for Construction Management Platform users via phone, email and the in-platform ticketing app
• Triage and document incoming issues and resolving simple and moderately complex issues directly where possible (including user login and credential problems, password resets, basic configuration and navigation questions, UI glitches and data corrections)
• Work as part of a supportive delivery team, providing structured onboarding, coaching, and ongoing guidance
• Contribute to the service desk knowledge base, support content updates, and participate in continual-improvement activities tied to monthly service desk metrics (response time, resolution time, escalation rate, ticket volume)

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sustainability, Infrastructure, Real Estate, & Resilience offering advises clients on climate and disaster-related risks through comprehensive strategy, planning, and crisis management, while also providing expertise in capital investments, infrastructure projects, and real estate portfolio optimization.

Qualifications Required:

• Bachelor's degree or equivalent experience
• 3+ years of help desk/service desk experience
• Ability to travel up to 0-10% on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience with Kahua's construction management platform

Compensation:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68,300 to $133,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.