Manager-Inpatient Phlebotomy

Position Overview

The Manager of Phlebotomy reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

The Manager, Phlebotomy collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. This role is responsible for fiscal, human resource, and quality outcomes in their defined service area or unit, while placing the needs of patients and other customers as a first priority.

Responsibilities: Key Responsibilities

• Attracts, develops, and retains exceptional service providers and provides an environment that fosters excellence through continuous learning.
• Collaborates with Human Resources and other managers to ensure appropriate staffing.
• Advances innovative retention strategies for staff.
• Collaboratively manages the disciplinary process when appropriate.
• Facilitates the annual performance review process.
• Ensures application of staffing tools and facilitates on-boarding of new staff.
• Manages people and resources to ensure safe and efficient patient care operations; assumes 24-hour accountability for quality of patient care, human resources, and overall function.
• In conjunction with the Laboratory Director, Section Medical Director(s), and Administrative Director, develops section-based goals to support hospital and division objectives.
• Ensures that staff exhibit patients first standards.
• Monitors research and investigational activities to assure compliance with hospital policies and procedures.
• Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.
• Develops and maintains relationships with customers and suppliers while assuring that service standards are developed, implemented, and evaluated.
• Creates an environment of high morale and motivated professionals and ensures that the facility is safe, clean, and hazard free.
• Assumes delegated management responsibilities in the absence of the Director.
• Maintains Relative Value Unit (RVU) and productivity systems, as well as the department Service Master.
• Provides coordinated access among all vendors and facilitates planned growth in new program areas.
• Participates and takes leadership roles in Hospital Committees as appropriate.
• Establishes, implements, and monitors the unit’s capital and operating budget, creating annual operating budgets and managing monthly financial performance.
• Creates and implements new and replacement capital requests and department projects.
• Partners with leadership to advance improvement initiatives and opportunities.
• Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision.
• Supports continuous quality improvement initiatives using the DMAIC (Define, Measure, Analyze, Implement, Control) process.
• Monitors and reports on departmental regulatory compliance and productivity metrics, developing tools to assess performance.
• Incorporates results of compliance and quality management audits to enhance patient care and services.
• Develops and maintains a quality management system to consistently evaluate and improve services in relation to physician and patient care requirements, including documentation of significant activities and corrective actions.
• Attends the Clinical Care Evaluation Committee (CCEC) and designs, implements, and monitors clinical protocols and quality improvements.
• Develops systems for improving departmental services to meet physician and patient care requirements and ensures quality dashboards are achieved.
• Participates in patient care issue follow-up and incorporates quality management audit results into service improvements.
• Basic Core Skills:
  • Customer Focus:
    • Clearly identifies the internal and external customer(s) for the unit and their expectations.
    • Actively seeks and implements feedback from customers.
  • Creative Leadership:
    • Translates organizational vision into a unit vision that engages staff.
  • Coaching and Development:
    • Provides daily, just-in-time feedback to improve performance and self-esteem.
    • Tracks coaching discussions and performance to ensure accountability.
    • Matches staff talents and career interests with organizational opportunities.
  • Continuous Learning:
    • Consistently seeks ways to improve business relationships with customers, suppliers, and the community.
    • Encourages sharing of knowledge and best practices.
• Additional Key Functions:
  • Ensures compliance with applicable federal, state, local, and regulatory requirements (AABB, FDA, OHSA, TJC, CAP, CLIA, etc.).
  • Participates in planning and maintenance of the laboratory information system (LIS).
  • Engages in strategic planning and goal-setting for the department, including the implementation of new technologies and services.

Required Qualifications

• Education: Bachelor's degree
• Qualifications: Demonstrates personal alignment with NMH's core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.
• Laboratory experience with a demonstrated progressive level of responsibility.

Preferred Qualifications

• Education: Master's degree
• Qualifications: Previous Management or Leadership experience
• Certification in area of specialty or administration.
• Laboratory certification (ASCP).

Benefits & Perks

• A wide range of benefits that support physical, emotional, and financial well-being, along with protection for unexpected life events. Please visit the Benefits section for more details.
• Sign-on Bonus Eligibility: Internal employees and rehires who left within 1 year are not eligible; however, new graduate internal employees seeking their first licensed clinical position may be eligible depending on the job family.