Technical Business Analyst (Entry Level)

Position Overview

ConnectWise is a global leading software company dedicated to the success of technology solution providers. The Technical Business Analyst will gather requirements, validate processes, and assist with demos and training, while producing documentation and collaborating with cross-functional teams to ensure project success.

ConnectWise transforms how technology solution providers build, manage, and grow their businesses. Founded in 1982 and headquartered in Tampa, Florida, USA, the company employs between 1001-5000 people and has a track record of offering H1B sponsorships.

Key Responsibilities

• Provides support to cross functional team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommends solutions
• Write user stories with detailed acceptance criteria
• Create and implement solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Test the design, manage QA and UAT, verify solutions
• Write up and keep detailed records of initiatives
• Perform system demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off
• Perform a variety of tasks with a certain degree of creativity and latitude
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and provide recommendations to management on next steps

Required Qualifications

• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Excellent oral and written English communication skills for both technical and non-technical audiences
• Detail oriented with strong analytical, people, and documentation skills
• Well-versed in both Agile and waterfall methodologies, as well as SCRUM
• Ability to communicate difficult/sensitive information tactfully
• Capable of managing multiple priorities and/or projects simultaneously
• Strong problem-solving abilities and ability to meet reasonable deadlines
• Team player with the ability to build positive and collaborative relationships
• Familiarity with relational database and client-server concepts
• Financial analysis skills and familiarity with financial terms
• Willingness to call or speak with customers directly
• Experience with SharePoint, Smartsheet, and Jira
• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of related experience
• 2+ years of experience working with the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Salesforce Business Analyst Certification

Preferred Qualifications

• Experience in Finance or Marketing