Telecom Analyst/Tech-Int

Position Overview

Under general supervision, responsible for the installation, moves, and changes of the Cisco Unified Communications system PBX. Supports the planning, implementation, and management of institution-wide cable and fiber infrastructure.

Key Responsibilities

• Installs and completes basic programming of VoIP telephones and related PBX equipment.
• Assists with the installation and testing of campus wide network equipment and performs routine maintenance on the switch.
• Assists with the planning and implementation of voice and data related projects by performing site surveys to gather infrastructure requirements.
• Installs and terminates cable plant infrastructure including fiber optic, CAT-5/6 cable, patch panels, 110 & 66 block termination points, and fiber termination boxes.
• Performs site surveys to determine infrastructure requirements on new voice and data projects at existing facilities and new construction.
• Assists with the installation and testing of layer 2 networking equipment.
• Assists in the identification of system/network problems at remote sites.
• Tests, adjusts, and troubleshoots equipment as necessary.
• Performs all other duties as assigned.

Required Qualifications

• Knowledge of cable infrastructure requirements including MDF/Main Cross-Connect, Backbone Cabling (Fiber, CAT-5/6), IDF/Horizontal Cross-Connect, and patch cable management.
• Ability to complete installation and basic programming of VoIP and TDM institution-wide PBX systems.
• Skilled with Cisco switches.
• Ability to work independently with strong attention to accuracy and detail.
• Strong multitasking, organizational, verbal, written, and interpersonal communication skills.
• Associate's Degree in Computer Science or a related field is required.
• Three (3) years of related experience is required.

Benefits & Perks

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added through payroll deduction, and discounted copays and coinsurance are available when using UT Health Physicians. Employees also receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance, with options to purchase additional coverage at group rates.
• Dental: Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, including two PPOs and one dental HMO plan.
• Vision: Fully insured Vision Care benefits are offered by Superior Vision Services with two plan options providing standard or enhanced benefits.
• Disability: Disability Insurance is available to provide income in case a non-work related illness or injury prevents you from working.
• FSAs: Flexible spending accounts (FSAs) are offered to set aside pre-tax earnings for qualifying dependent day care or out-of-pocket healthcare expenses.
• Retirement: Employees are eligible for the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP), with matching contributions and voluntary retirement programs available.
• Time Off: A generous leave program includes Front-loaded Paid Time Off (128 to 208 hours), an Extended Illness Bank, Paid Family Leave (up to 240 hours), and 12 paid holidays each year.
• Discounts: Enjoy a range of discounts on services, tickets, and gym memberships.