Call Center Advisor

Position Overview

This role is responsible for managing the admissions process by reviewing prospective admissions against approved criteria, gathering required clinical and demographic data, coordinating assessments, and ensuring accurate documentation throughout the process. The position plays a crucial role in facilitating timely patient evaluations and directing inquiries to appropriate community resources.

Key Responsibilities

• Review prospective admissions against approved criteria and policies.
• Initiate contact to gather required clinical and demographic data from patients and other sources.
• Respond promptly to inquiry calls.
• Schedule and conduct assessments, including pre-admission evaluations.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when appropriate.
• Coordinate with referral sources and arrange transportation for patients.
• Maintain all documentation involved with the admissions process.
• Perform other functions and tasks as assigned.

Required Qualifications

• Education: High school diploma or GED required; college degree preferred.
• Experience: Minimum one-year experience in healthcare admissions, preferably in the mental health or substance abuse field.
• Skills: Communication, Planning & Organizing, Customer Focus, and Attention to Detail.
• Behaviors: Enthusiastic, Detail Oriented, and Dedicated.
• Motivations: Commitment to Work-Life Balance and the ability to Make an Impact.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.