Entry-Level Computer Support Assistant
New Jersey Professional Groupabout 2 months ago
Woodland Park, NJ, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
Our client, a well-known company Location: Woodland Park, is now hiring Computer Support Assistants! The Computer Support Assistants are a vital part of the Help Desk team, which serves as the primary hub of technical assistance and support for computer systems, hardware, and software. In this role, you will support the Help Desk Support Specialists by addressing user inquiries and providing essential technical support.
Key Responsibilities
- Supporting the Help Desk Support Specialists
- Answering users' questions regarding system and computer functions
- Training users on basic system and computer functionalities
- Addressing system and user issues promptly
- Resolving issues in a timely and professional manner
- Collaborating with the entire IT team and interacting with system and computer users across the company
Required Skills
Customer Service
Basic System and Software Training
Troubleshooting
Help Desk Operations
Technical Support