Strategy and Operations Principal, Partner Operations Dallas - Fort Worth, TX

Position Overview

Strategy and Operations Principal, Partner Operations
Location: Dallas - Fort Worth, TX

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint – we’ve got huge goals. As a Strategy and Operations Principal, you will manage a first‑of‑its‑kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it – a challenging people‑facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Key Responsibilities

• Manage the on‑site daily operations of Via’s service on behalf of our partner.
• Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling a round‑the‑clock team.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
• Drive strategic decision‑making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Required Qualifications

• Experienced operations manager with a minimum of 6 years of experience and a Bachelor’s degree.
• Independent self‑starter who thrives in fast‑paced environments and feels comfortable with a very high level of responsibility.
• Savvy and tactful communicator who intuitively finds the right tone in every situation.
• Commitment to fostering a culture deeply centered on providing a world‑class customer service experience.
• Detail‑oriented executor who is obsessively action‑oriented and thrives while operating autonomously.
• Experienced and exceptional leader with a proven track record of managing teams and developing people.
• Flexible and adaptable, loving the challenge of rapidly adapting to change and making things work on the fly.
• Effective at managing multiple tasks simultaneously with the ability to delegate, prioritize, and take responsibility.
• Resourceful problem‑solver who does not accept the status quo and is always looking for creative solutions.

Benefits & Perks

• Compensation: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary: $145,000 – $170,000 per year.
• Benefits: Generous and comprehensive benefits package including free medical plans and 401(k) matching.