Bilingual Customer Service Representative

Job Title: Bilingual Customer Service Representative

We are looking for a problem solver to join our team as a Bilingual Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and offer a unique and innovative approach to each problem.

The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Your Responsibilities

• Guide and answer customer inquiries in a fast-paced environment.
• Communicate with customers via phone, email, and chat.
• Solve customer problems and find best possible solutions.
• Help customers navigate the company portal!
• Provide knowledgeable answers to questions about products and services.
• Become a service expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Ideal Candidate will have the following

• 2-5 years in a call center environment.
• Desire to provide the best possible experience for our customers.
• Thrive in a fast-paced environment with coaching support.
• Dedicated to excellent attendance.
• Positive attitude and open to continuous improvement in performance job functions.

Salary: $18.84 / hr. This position is a full-time, Monday- Friday, 9:00AM to 5:00PM