Bloomingdale's Digital Customer Care Specialist - Various schedules, Hybrid Flex, With Weekend

Position Overview

Macy's is more than just a store – it's a story built on over 160 years of innovation and tradition. Being a part of this legacy means contributing to memorable moments like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade.

The Bloomingdale's Digital Customer Care Specialist engages with an upscale client base, creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals. This role involves communicating with clients via telephone and email, processing orders, engaging in suggestive selling, and resolving issues while collaborating with multiple internal teams.

Start Date:

Key Responsibilities

• Provide outstanding selling and service to Bloomingdale's clients through digital channels, including telephone and email.
• Ensure the client is always the priority by delivering an exceptional customer experience.
• Develop expert product knowledge, understanding features and benefits, and communicate this information to clients.
• Navigate multiple systems, applications, and resources to service clients and resolve issues.
• Make independent decisions to assist clients effectively.
• Build sales and customer loyalty by leveraging product and service expertise for repeat business and fully resolving complex issues.
• Assist with Macy's.com overflow calls as needed.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Required Qualifications

• Education: High School diploma or equivalent.
• Experience Required: Minimum of 2-3 years in elevated customer care, hospitality, or related fields.
• Demonstrated customer service excellence with the ability to address escalated customer inquiries promptly and effectively.
• Excellent verbal and written communication skills for clear client interactions and detailed correspondence.
• Strong problem-solving abilities to analyze situations and propose effective solutions.
• Analytical skills with proficiency in collecting and analyzing data to track trends and identify opportunities.
• Ability to collaborate effectively with internal teams, including Escalation Leads, to manage issues.
• High level of attention to detail for composing accurate reports and managing multiple priorities.
• Familiarity with regulatory environments, particularly with credit services and agencies such as the CFPB/BBB, is advantageous.
• Self-motivated with a strong work ethic, capable of working independently or collaboratively.
• Ability to manage deadlines and multiple priorities consistently in a dynamic work environment.
• Essential Physical Requirements: Must be able to talk, sit, and reach with arms and hands; sit and talk for at least two consecutive hours; lift at least 10lbs; stoop, kneel, and crouch; reach above eye level; and frequently use computers and multiple applications.

Benefits & Perks

• Competitive pay along with comprehensive health and wellness coverage.
• 401(k) match to help invest in your future.
• Paid time off and eight paid holidays to prioritize your well-being.
• Continuous learning and leadership development opportunities to grow your career.
• Opportunities to join Colleague Resource Groups and participate in volunteer initiatives.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program offering mental health counseling and legal/financial advice.