Customer Success | Account Manager

Overview

As an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current Speedchain customers. As an early member of the team, you will have the opportunity to help build and refine Speedchain’s scaled account management motion. This is a customer-facing role that requires a passion for the Speedchain customer.

Responsibilities

• Execute successful onboarding of the Speedchain card program and platform across accounts in partnership with our Account Executives
• Build and nurture strong relationships across new and existing customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision-makers at your customers
• Drive spend across your book of business by owning retention, expansions, and overall growth
• Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Collaborate with product, support, and marketing teams to provide informed recommendations into Speechain’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Qualifications

• Minimum 2 years of account management, implementation and/or customer success experience in a SaaS organization
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• Experience in the construction industry is preferred but not required

Benefits

• Competitive salary and performance-based bonuses
• Unlimited Vacation
• Medical, dental, and vision insurance
• Collaborative and inclusive work environment

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.