Inside Sales Representative/Customer Service

Position Overview

Leading distributor of door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for an Inside Sales / Customer Service position in Indianapolis, IN. Headquartered out of Chicago, this role is responsible for providing superior service to customers in Indiana and surrounding states. We offer extensive training programs and opportunities for professional development. The successful candidate will report to the Branch Manager in Indianapolis, IN and work closely with other staff members and the local Outside Sales representative.

Job Type: Full-time | Work Location: In person

Key Responsibilities

• Order processing and related customer assistance (Picking, Packing & Shipping)
• Assisting customers by phone and in person for over the counter sales
• Using the computer system to provide information on price and availability
• Manufacturer/vendor contact for factory orders & product information
• Light warehouse work (Receiving & Restock Shelves)
• Maintain accurate inventory records
• Review sales & inventory reports
• Maintain a clean and organized operation

Required Qualifications

• Must be self-driven & hard working
• Strong computer skills
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal & written communication skills
• Strong organizational skills with ability to multi-task
• Team player

Preferred Qualifications

• High school or equivalent (Preferred)
• Customer service experience: 3 years (Preferred)

Benefits & Perks

• Compensation: $17.00 - $20.00 per hour
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance