Product Manager - Operations

Position Overview

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. As a Product Manager in Consumer and Community Banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer to develop profitable products that deliver real value while collaborating with cross-functional teams to ensure scalability, resiliency, and stability.

The Consumer & Community Banking (CCB) Operations Product organization supports a diverse portfolio delivering value to millions of customers and over 30,000 employees, while encouraging an inclusive culture that nurtures diverse ideas and career growth.

Key Responsibilities

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that supports the overall strategic roadmap and value proposition
• Builds the framework and tracks key success metrics such as cost, features, functionality, risk posture, and reliability
• Develops a product strategy and product vision that delivers value to customers
• Partners with Area Product Owners and the product team for ongoing refinement of the product backlog and execution of the product roadmap
• Defines and presents strategy for features, writes epics, user stories, acceptance criteria, and participates in all agile events as a team member
• Acts as the voice of the customer and drives product vision; collaborates with business stakeholders to implement changes in operational policies, process flows, procedures, tools, and customer messaging
• Facilitates customer-focused solutions in direct support of Product Owners; serves as a subject matter expert on major business processes and supporting applications/capabilities
• Collaborates with other product teams, legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions with the product vision and roadmap
• Supports feature teams with minimal viable product (MVP) development, testing, user experience evaluation, backlog refinement, and assists in developing business cases with measurable operational improvements
• Develops a product strategy and vision that consistently delivers customer value

Required Qualifications

• 5+ years of experience or equivalent expertise in product management or a related domain
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience with agile project management and familiarity with tools such as Confluence, JIRA, and Git
• Strong backlog management skills complemented by analytical and problem-solving abilities
• Excellent presentation and interpersonal skills, with proficiency in both written and verbal communication
• Advanced knowledge of the product development life cycle, design, and data analytics
• Ability to work effectively in a team environment while being a supportive and proactive member

Preferred Qualifications

• Prior experience in a highly matrixed and complex organization
• Demonstrated leadership and negotiation skills, including experience managing a team of product associates
• Experience working with globally distributed scrum teams is a plus
• High attention to detail and the ability to manage shifting business priorities
• Self-motivated with confidence in ambiguous circumstances
• Understanding of the financial services industry along with regulatory, legal, and risk environments

Benefits & Perks

• Compensation: Competitive base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based pay and/or discretionary incentive compensation.
• Benefits: Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.