Housekeeping Operations Manager

Position Overview

Salary: $61,000–$65,000/yr, Pay Grade: 10

Crothall Healthcare, a Compass One Company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Recognized as one of Modern Healthcare’s Best Places to Work, Crothall serves many of the Top 100 Hospitals through over 1,300 healthcare service teams across 46 states. As an Operations Manager, you will assist in directing and overseeing the support services operational needs of the department by coordinating the tasks of frontline associates and serving as a liaison between administration and unit departments.

Key Responsibilities

• Establish and annually review standards and work procedures for all staff.
• Plan work and staffing schedules to ensure adequate service coverage.
• Assist in the hiring process including interviewing, hiring, and training new associates.
• Orient, develop, and supervise all supervisory/housekeeping staff.
• Conduct regular inspections and recommend facility improvements.
• Prepare monthly reports on goals, accomplishments, and future plans.
• Provide ongoing staff education and continuous training.
• Communicate effectively with staff, administration, and other departments.
• Coordinate outside services such as pest control, window cleaning, waste management, document destruction, and recycling programs.

Required Qualifications

• Minimum 4 years of experience in support services, military, housekeeping, and/or facilities maintenance.
• At least 1 year of supervisory experience in a support services field with high customer/client contact.
• Effective communication skills in written and oral formats.
• Demonstrated ability to multitask and establish priorities.
• Ability to maintain organization in a dynamic and high-pressure environment.
• Initiative, responsibility, flexibility, and proven leadership skills.
• Thorough knowledge of contract administration and general office procedures.
• Proficient computer skills and familiarity with MS Office products including Word, Excel, PowerPoint, Outlook, and internet applications.

Preferred Qualifications

• Bachelor’s degree is preferred.

Benefits & Perks

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave