Unified Communications (UC) Engineer

Position Overview

SAIC has an opening for a Unified Communications (UC) Engineer billet in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs. We are seeking an individual fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to the position.

Location: ARLINGTON, VA, US
Schedule: Full-time

Key Responsibilities

• Perform complex system designs, development, and integration from the start of a system’s life cycle to the end.
• Oversee complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
• Perform complex systems modeling, simulation, and analysis.
• Perform continual maintenance and provide complex solutions for security, backup, and redundancy problems.
• Prepare and maintain documentation for processes and procedures related to engineering projects.
• Maintain current knowledge of rapidly changing technology.
• Collaborate with customer management staff and management to coordinate and implement system level changes and activities; support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives.
• Take ownership of support issues and work towards successful resolution with customers.
• Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Manage projects related to the deployment of new collaboration tools such as Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.

Required Qualifications

• Secret clearance or above.
• Bachelor’s degree and six (6) years or more of related experience; Master’s degree and four (4) years or more experience.
• 5+ years of related systems engineering experience in Unified Communications.
• Strong understanding of Unified Communications design, requirements, and functions.
• Expert-level technical proficiency in Unified Communications system administration.
• Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
• Coordinate with source data custodians to understand the data required for specific requirements.
• Conduct integration proof of concept testing as required.
• Provide weekly status reports to managers and stakeholders.
• Strong expertise in WAN network facilities and protocols.
• Demonstrated attention to detail and a logical approach to manipulating large data sets.

Preferred Qualifications

• Expert-level proficiency in MS Excel and other data manipulation tools to sort, reference, analyze, and correlate data from multiple non-standard sources.
• Experience developing and executing detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
• Excellent interpersonal, oral, and written communication skills.