Outbound Consumer Loan Originator - (Telephone/Virtual)

Position Overview

This is a high producing sales position responsible for assisting members and potential members in a professional, friendly, courteous, and efficient manner. The role involves gathering information for loan requests, completing proper documents, and accurately processing system input while consulting with members to identify and cross-offer products and services that meet their financial needs.

Key Responsibilities

• Manage Consumer Loan Originator queues to process applications promptly following established priorities.
• Serve members courteously and professionally, ensuring prompt, efficient, and accurate service.
• Process consumer and real estate applications with accurate input of member information.
• Interview loan applicants effectively to gather necessary financial information and communicate details to underwriting or funding teams.
• Provide loan application status updates and request additional documentation when needed.
• Communicate loan decisions to members and advise on credit improvement when applicable.
• Assess member needs to promote credit union products and ancillary services.
• Lead efforts to achieve loan, ancillary product, and insurance goals.
• Assist in training and cross-training employees.
• Initiate contact with members via referral queues, call lists, or leads.
• Maintain up-to-date knowledge of products, services, regulations, and internal policies.
• Accurately document all loan requests per credit union and federal regulation requirements.
• Assist with Member Service duties as needed.
• Comply with credit union policies, laws, regulations, and the BSA/AML Program, including required training and reporting suspicious activities.
• Perform additional duties as assigned.

Required Qualifications

• Six months to two years of similar or related experience.
• A high school education or GED.
• Strong interpersonal skills marked by trust, diplomacy, and effective communication.
• Good working knowledge of credit union policies, procedures, loan underwriting, credit analysis, federal regulations, and security procedures.
• Proficiency in computer systems and electronic delivery methods.
• Ability to effectively multi-task and work well in a high-volume, fast-paced environment.
• Proven team building, managing, and mentoring skills.
• Physical capability to lift up to 30 pounds.

Preferred Qualifications

• Completion of internal lending class or Consumer Lending School.

Equal Opportunity Employer

This Job Description is not a complete statement of all duties and responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.