Customer Success Engineer

Position Overview

Palo Alto Networks® is on a mission to protect our digital way of life by delivering cutting‐edge cybersecurity solutions. As part of the Cortex Xpanse organization, our Customer Success Architects help the world’s most important organizations discover and secure their attack surfaces, enabling quick and successful product deployment and deep customer relationships. We thrive on collaboration, bold thinking, and inclusive innovation to solve real‐world problems.

Compensation: $86,000.00 - $139,500.00/yr

Please note: This role is not eligible for immigration sponsorship.

Key Responsibilities

• Provide guidance and assistance for customer deployment and customization of the Xpanse platform throughout the customer lifecycle.
• Create and execute technical implementation plans—including onboarding, training sessions, check-ins, technical guidance, and security analysis.
• Stay informed about Xpanse features and updates, and coach customers on operational and technical integration of the tool into their workflows.
• Collaborate with internal teams such as Product, Engineering, Account Health Management, and Sales to maximize customer value and product adoption.
• Act as the customer's chief advocate by managing technical issues and escalating concerns to secure timely resolutions.

Required Qualifications

• Prior experience in customer success, account management, solutions architecture, consulting, project management, or relationship management.
• Understanding of attack surface management and related concepts including IP, DNS, certificates, CVEs, services, and network ports/protocols.
• Experience with Python, REST APIs, and/or networking.
• Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Intellectually curious and quick to learn new technical topics.
• Proven problem-solving skills with the ability to analyze situations and data from multiple perspectives.
• Familiarity with SOC technologies such as SIEM, SOAR, and/or EDR is a plus.

Preferred Qualifications

• Current or former Department of Defense or other United States Government security clearance is a plus.
• Bachelor’s degree in a related field.

Benefits & Perks

• A comprehensive employee benefits package is available. Please refer to our benefits description for detailed information.