Senior Manager - Creator Strategy and Operations job at SoundCloud in New York, NY

Position Overview

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform offering progressive tools, services, and resources to help creators build and grow their careers. We are seeking a Senior Manager - Creator Strategy and Operations to serve as the Creator General Manager’s right hand—part strategic advisor, operator, and project manager—in a fast-paced, high-visibility environment. You will influence both strategy and execution for acompensation: $130,000 - $160,000 annuallybusiness by collaborating with Product, Engineering, Marketing, Legal, and Finance to drive company priorities. This is a hybrid role based in our New York office (3 days per week).

Key Responsibilities

• Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews.
• Conduct analyses on churn, retention, pricing, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy.
• Produce investigative and strategic business insights to improve operations and inform decision-making.
• Monitor and analyze industry trends, market conditions, and the competitive landscape to guide strategy.
• Partner with Finance, Legal, and Data teams on forecasting, reporting, and business case modeling.
• Drive cross-functional initiatives from scoping and planning to execution and measurement, working closely with multiple teams.
• Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives.
• Organize and run monthly and weekly business reviews, establish key business cadences, and ensure accountability.
• Build scalable systems, processes, and reporting to improve business effectiveness.
• Create and maintain dashboards and frameworks for performance monitoring.
• Act as a thought partner and sounding board to the General Manager on priorities and decisions.
• Prepare materials for executive leadership and board reviews.
• Proactively manage information flow to ensure focus on high-impact work.

Required Qualifications

• 6+ years of experience in consulting, business operations, strategy, or a similar analytical role with exposure to leading cross-functional initiatives.
• Proven experience in strategy work on ambiguous business problems and driving projects that align multiple stakeholders.
• Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating with stakeholders.
• Strong analytical skills with comfort in financial models, dashboards, and turning data into actionable insights.
• Excellent communication and storytelling skills to synthesize complexity for executives and cross-functional teams.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
• Highly organized, detail-oriented, and proactive with a builder’s mindset to create structure and processes.
• Proficiency in data analysis tools (e.g., Excel, SQL).

Preferred Qualifications

• A deep understanding of the digital music creator landscape (e.g., monetization tools, distribution models, creator economics, and competitive platforms) is highly preferred.

Benefits & Perks

• Comprehensivehealth benefitsincluding medical, dental, and vision plans, as well as mental health resources.
• Robust 401k program.
• Employee Equity Plan.
• Generous professional development allowance.
• ACreativity and Wellness benefitfor gym memberships, photography courses, or books.
• Flexible vacation and public holiday policy offering up to 35 days of PTO annually.
• 16 paid weeks for all parents (birthing and non-birthing) to welcome newborns, adopted, or foster children.
• Various snacks, goodies, and 2 free lunches weekly when at the office.