Marketing Concierge Specialist

Position Overview

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people and their commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative, you become part of a dedicated team of professionals who deliver quality, value, and access in the 21st century, aligning patients, providers, payors, and regulators to achieve the best clinical outcomes.

Key Responsibilities

• Offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.).
• Provide exceptional customer service to select physician offices, including targeted IPA contracted providers and those interested in high-level support.
• Assist with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provide special handling, VIP support, and assistance with scheduling, stat requests, medical records, and reports for Medical Groups/IPA providers and their staff.
• Perform Marketing Concierge functions.
• Conduct sales field calls to referring physicians.
• Collaborate with Sales, Marketing, and Communications teams at health fairs, forums, and group informational talks.
• Set up and assist with the Physician Portal.
• Support the Marketing Director in customer service trainings, follow-ups, and ongoing in-house events for the region.
• Provide educational information and assist in campaign roll-outs to selected providers and patients.
• Work with the Marketing Director to roll out monthly/quarterly physician-focused marketing campaigns (including areas such as focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk, and genetics program).

Required Qualifications

• Passionate about patient care with sound judgment and professionalism in all situations.
• Demonstrates effective communication, strong interpersonal skills, and respect with patients, guests, and colleagues.
• Possesses a structured work approach, can understand complex problems, and prioritize work in a fast-paced environment.
• Ability to travel up to 50% during the work week.
• At least 2 years in the medical, hospitality, or Marketing/Public Relations industry is preferred.
• Excellent customer service skills.
• Minimum of 2 years’ experience in training and presenting information to groups or individuals.
• Strong organizational skills.
• Proficient in MS Word, Excel, and PowerPoint.

Benefits & Perks

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars to support your health journey.
• 401(k) Employer Match for your future financial security.
• Free services at any of our imaging centers for you and your immediate family.