Field Service Technician - Industrial Weighing Products

Position Overview

This role is responsible for performing calibration and preventative maintenance on basic industrial weighing equipment – including floor and bench scales – following METTLER TOLEDO procedures and customer requirements. The candidate may assist on installations, projects and repairs as necessary and must be willing to attain and maintain a Class B CDL.

Key Responsibilities

• Perform basic end user training.
• Conduct calibrations and preventative maintenance duties in accordance with METTLER TOLEDO procedures and customer requirements.
• Assist and cooperate with the Scheduling Analyst and Service Support Team as needed.
• Ensure company vehicle maintenance complies with fleet requirements and policies.
• Proactively promote and sell service and products by submitting sales leads commensurate with experience.
• Ensure compliance with all company and customer safety and quality policies and procedures.
• Complete all work assignments on time while meeting customer uptime requirements.
• Accurately complete and submit all required paperwork via the company-issued Laptop PC on a daily basis.
• Maintain professional relationships with external/internal customers, sales, technicians and leadership.
• Foster an atmosphere of collaboration and teamwork with field and service support colleagues.
• Comply with the Company Fleet policy and submit Weights & Measures paperwork to state/county in a timely manner.
• Perform all other duties as assigned.

Required Qualifications

• A valid driver's license.
• Minimum of a High School Diploma or GED, or 5 years of relevant experience in Engineering, Electronics, Instrumentation, Technology, or Computer Science.
• Basic understanding of electrical and mechanical repair principles including PC networking and software configuration.
• 1–3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a CDL and Weights and Measures license (failure to obtain or loss may result in termination).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the capability to learn proprietary METTLER TOLEDO software.
• Availability to travel (up to 25% depending on business needs) and work overtime (10–25% as required).
• Willingness to work in varied conditions with exposure to chemicals, solvents, vehicle traffic, machinery, dust, and cold environments, and to wear special protective equipment when needed.
• This is a safety-sensitive position subject to DOT drug and alcohol testing and a DOT physical exam.

Preferred Qualifications

• Associate's degree (AA) with a technical major or equivalent from a two-year college.
• Customer-facing or field service experience (commercial experience desired).

Benefits & Perks

• A company car with paid insurance for work use.
• Provision of all necessary tools, equipment, and a clothing allowance.
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – effective from the date of hire.
• Tuition reimbursement along with various perks and discounts.
• Parental and caregiver leave programs.
• Comprehensive benefits including paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Association with a global market leader renowned for precision, quality, and innovation.