Customer Service Technician

Position Overview

At Brightspeed, we are reimagining how people live, work, play and connect with fast, reliable internet service across the Midwest and South. As we upgrade from copper to fiber, you will play a key role in designing, installing, and maintaining a world‐class network while delivering an exceptional customer experience.

Key Responsibilities

• Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks (including associated wiring and equipment).
• Performing maintenance and repair on outside plant facilities.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults, and locating buried telephone cables.
• Observing all safety rules and regulations.
• Assisting other technical personnel in the performance of their duties when requested.
• Actively supporting sales and marketing related activities and directing customer facing work and sales referrals.

Required Qualifications

• High School diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Capability to handle 28-foot extension ladders (up to 75 lbs. for routine work) and utility access hole covers (up to 150 lbs.).
• Successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes) and aloft (e.g., on ladders) in all weather conditions and varying hours.
• A valid driver’s license with a satisfactory driving record.
• Positive and professional appearance when communicating the company’s products and services.
• Strong accountability, dependability, teamwork, active listening, and active learning skills.
• Ability to ask relevant questions to ensure problems are resolved quickly.

Preferred Qualifications

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or documented equivalent work experience.
• Experience in ADSL installation/repair (self/full installs) and A+/Net+ Certified.

Benefits & Perks

We offer competitive compensation and comprehensive benefits designed to support your overall wellness—physical, emotional, and financial.

• Competitive Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program
• 401K Plan with Company Match
• Voluntary Benefits and Paid Time Off Programs