Customer Service Trainee - Entry Level

Position Overview

Our company is committed to providing top-notch customer service with a focus on talent, diversity, and continuous investment in our people. We thrive in a fast-paced, supportive, and respectful environment where teamwork and learning drive success. As the Customer Service Trainee, you will be on the front lines representing our firm, building strong relationships with key clients, and delivering a personal, high-quality service experience.

Key Responsibilities

• Ensure a high level of customer satisfaction by using active listening skills to create and provide targeted product recommendations
• Work with the sales support team to follow up with customers on delivery dates, promotional deals, and verify contact information
• Monitor customer service and sales trends to increase customer retention
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Partner with other departments to discuss monthly goals, new promotions, and customer acquisition targets
• Participate in weekly, monthly, and quarterly reviews of individual and team progress
• Document customer feedback effectively to improve satisfaction
• Accurately record customer information including address, billing, account package, and preferences
• Follow up with customers to ensure satisfaction and enhance relationships by addressing additional inquiries

Required Qualifications

• Motivation and drive to gain new skills and deliver exceptional customer service
• Ability to multi-task and solve problems efficiently with little to no supervision
• Professional, friendly, and warm demeanor
• Passion for people and exceeding expectations
• Strong verbal and written communication, as well as presentation skills
• At least 1-2 years in a client-facing or customer service role

Benefits & Perks

• Job Type: Full-time
• Compensation: $750.00 - $900.00 per week
• Shift: 8-hour shift, Day shift
• Work Location: In person