Network Support Engineer

Description

The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.

Requirements

• Handle customer support cases with and resolve issues in a professional and timely manner.
• Develop and execute client specific solutions and propose new ways to approach existing challenges.
• Ability to independently prioritize issues to provide efficient resolution based on need.
• Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the documents to appropriate internal storage systems.
• Create backups and validate documentation when accessing client equipment and making configuration changes.
• Verify all products are properly registered and support contracts assigned.
• Provide guidance for customers on common issue and root cause analysis.
• Working collaboratively with installation, project management, support and engineering teams.
• Perform system wiring and terminations, as required.
• Complete timecard entries on daily basis with notes to update management on project status.
• Keep customers up to date on a regular basis using the DES ticketing system.
• Work with manufacturers to escalate and resolve issues.
• Provide assistance for support cases with remote and on-site technical support for existing customers and systems.
• Stay current on all manufacturer and industry certifications.
• Help provide internal support for basic troubleshooting, system backups, and archiving.
• Provide support for company network/telephony applications, and create user accounts for new users.
• Find proper resolution for customer problems with security and long-term maintenance in mind.

Essential Skills and Experience

• Strong working knowledge of networking, Desktop and Server OS, wireless networking, and firewalls.
• Associate degree in telecommunications, technology or related field preferred.
• Excellent communication and interpersonal skills.
• Highly motivated self-starter who takes initiative with minimal supervision.
• Independent, driven personality to stay on top of issues and communications.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Visa sponsorship is not available for this position.
• This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
• We offer a full compensation and benefits structure. Join the team that is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.
• EOE