Financial Coordinator - Neurosurgery Clinic

Position Overview

Location: Chicago, Illinois
Salary: $20.19 - $31.80 per hour
Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

The Financial Coordinator position is responsible for providing financial counseling duties to assist patients in understanding their benefits and out of pocket costs. These activities include but are not limited to: providing an estimate for services, developing a payment plan, accepting and posting a patient's payment, providing insurance-related information (in-network, contractual information), and processing Financial Assistance applications. He/she provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Responsibilities: Key Responsibilities

• Calculates an estimated patient cost and out of pocket responsibility, and answers questions regarding patients' financial responsibility.
• Accurately documents stages and/or issues surrounding the applications in process in Epic.
• Administers financial assistance applications in compliance with the department Financial Assistance Program. Accurately makes payment arrangements with patients and supplies supportive documentation.
• Accurately documents all payment arrangements and issues appropriate letters of agreement.
• Accurately accepts and applies payments according to policy and procedures.
• Utilizes all resources available to obtain clinical information in a timely manner required to obtain authorization.
• Functions as a liaison for the Finance Department to obtain all required documents needed for billing transplant services as episodic cases or global cases.
• Creates and maintains various reports.
• Identifies benefit limitations and assists patient/responsible parties with financial arrangements for the patient portion of the bill.
• Obtains and disseminates contractual network details for both the facility and physician services.
• Performs financial counseling for the self-pay population and assists them with programs offered by the medical center. Refers appropriate patient populations to public aid consultants.

Required Qualifications

• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).
• Understands basic concepts as they pertain to registration and insurance.
• Proficiency with the Microsoft Office Suite.
• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.

Preferred Qualifications

• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.
• Bilingual proficiency preferred.

Benefits: & Perks

• Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page: https://www.rush.edu/rush-careers/employee-benefits