Customer Service & E-Commerce Supervisor - Full Time

Position Overview

At Whole Foods Market, as a Supervisor for the Customer Service & E-Commerce programs, you will ensure an outstanding customer experience both in-store and online. You will lead daily operations—managing checkout processes, grocery delivery/pickup, capacity, labor utilization, and safety—while coaching your team to execute store processes and uphold company core values and regulatory standards.

Key Responsibilities

• Delivers outstanding customer experience and holds all Team Members accountable.
• Establishes clear expectations for balancing in-store customer service with online order completion.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Stays informed on competitor activities and industry trends.
• Ensures effective and efficient responses to customer questions, requests, and concerns.
• Supports collaborative relationships with departmental leaders, store leadership, and external partners (e.g., Amazon delivery drivers).
• Fosters an environment of teamwork, mutual respect, and high morale.
• Maintains Team Member safety, security standards, and compliance with regulatory rules.
• Develops, coaches, mentors, and motivates Team Members to sustain a high-performance team.
• Ensures cleanliness of workspaces including staging areas and coolers.
• Secures equipment such as MSRs, phones, and currency counters.
• Proactively identifies and implements process improvement opportunities.
• Consistently communicates and models Whole Foods Market core values and leadership principles.

Required Qualifications

• 12+ months of retail experience.
• Ability to perform task management and balance dynamic customer flows.
• Strong analysis skills to diagnose and resolve performance issues.
• Excellent interpersonal, motivational, and team building capabilities.
• Proficiency with email, Microsoft Office, and operations-related applications.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Physical capability to lift 50 lbs, stand/walk for 6-8 hours, and perform required manual tasks.

Benefits & Perks

• Compensation: $16.50-$30.20 Hourly, commensurate with experience
• Whole Benefits: May include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs