Medical Assistant, Family Medicine, ECW (LATAM)

We’re Hiring: Medical Assistant — eClinicalWorks — Remote

We’re looking for a Medical Assistant to join our growing team at The Coordinators (https://coordinators.pro)! You’d be working remotely with our client in the Family Medicine space.

If you’re passionate about discovering your potential, this is the heart of what we do (https://coordinators.pro/manifesto).

In this role, you will provide comprehensive remote medical assistant support to a busy primary care practice, helping ensure patients receive timely, compassionate, and efficient care. You will manage scheduling, patient communications, prescription refill requests, referrals, and other clinical administrative workflows while serving as a trusted point of contact for patients. This is a highly hands-on, patient-facing administrative role that requires reliability, structure, and proactive communication. The ideal candidate brings strong remote medical assistant experience, is highly proficient in eClinicalWorks, communicates fluently in both English and Spanish, and delivers a warm, concierge-level patient experience with exceptional attention to detail and professionalism.

Responsibilities

• Schedule patient appointments and coordinate provider calendars within eClinicalWorks.
• Triage inbound patient calls and portal messages, routing requests appropriately.
• Process prescription refill requests in accordance with provider protocols.
• Coordinate specialist referrals and obtain supporting documentation as needed.
• Assist with patient registration, demographic updates, and chart preparation.
• Respond to patient inquiries promptly via phone, portal, and email.
• Monitor provider task queues and ensure timely completion of assigned work.
• Coordinate follow-up appointments, lab results, and patient communications.
• Maintain accurate patient records and documentation within eClinicalWorks.
• Deliver a personalized, compassionate patient experience that reflects the practice’s high service standards.

Requirements and Qualifications

• Experience as a Medical Assistant in Family Medicine.
• Experience with eClinicalWorks (eCW) (required).
• Fluent in both English and Spanish (required).
• Experience with scheduling, patient triage, referrals, and prescription refill workflows.
• Outstanding customer service skills with a warm, empathetic approach to patient care.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Tech-savvy and effective in a remote work environment.
• High integrity and ability to handle sensitive patient information.
• High ethical standards, professionalism, and respect in all patient interactions.
• Willingness to learn, grow, and develop yourself professionally.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST

Pay Range: $1,000 – $1,300 per month (based on experience)

Equipment: BYO devices

How to Apply:

Visit our careers page, submit your CV, and tell us why you’d be a great fit!

A bit about us...

The Coordinators is a staffing agency that connects healthcare A-Players with meaningful opportunities and strives for growth. If you’re ready to make an impact in patient care, we’d love to hear from you. Does the following describe you?

• Superb written and spoken English (we assess skills unassisted by AI tools, Grammarly, and ChatGPT).
• Entrepreneurial, attentive to others, curious, and hungry for growth.

You can learn more about The Coordinators at https://coordinators.pro or from our founder’s YouTube podcast.