Patient Care Coordinator

Position Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare, you fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs. In this role, you will provide critical administrative support and patient care coordination within a dynamic healthcare environment.

Key Responsibilities

• Schedules appointments for new and established patients, serving as the primary contact for patients and their families.
• Coordinates scheduling of return visits, ancillary appointments, imaging procedures, and other local clinic services.
• Registers or schedules new patients and completes patient data forms.
• Coordinates provider referrals, retrieves medical records, and completes precertification authorizations as needed.
• Acts as an administrative resource for staff, supports management with escalated patient complaints, and provides backup for front desk and back-office staff.
• Supports the training of new patient care coordinators and other administrative staff when required.

Required Qualifications

• High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role.
• A bachelor's degree or enrollment in a bachelor's program may be considered in lieu of experience.
• Ability to provide a high level of customer service with excellent verbal and written communication skills.
• Demonstrated ability to work effectively in a team, manage time efficiently, and show empathy.

Benefits & Perks

• Comprehensive health benefits starting day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits and wellness incentives
• Ongoing mentorship, development, and leadership programs
• Compensation: Hourly Minimum USD $18.27/Hr, Hourly Midpoint USD $23.76/Hr, Standard Hours: 40 Hours