Tier 1 Help Desk Technician (Hybrid) - El Paso, TX

Position Overview

JoinSteerBridgeas a Tier 1 Help Desk Technician in aFull-Timerole with aHybridwork mode. Based at 10767 Gateway West, El Paso, TX 79935, this position supports the Department of Veterans Affairs (VA) by delivering essential IT services to Veterans nationwide. Applicants must reside in the State of Texas. As the first point of contact for technical issues, you'll ensure excellent customer support through effective communication and prompt issue resolution.

Key Responsibilities

• Monitor, track, and resolve incoming incidents, problems, and service requests, ensuring prompt resolution or escalation when needed.
• Provide friendly and professional support via phone, email, and ticketing systems.
• Maintain accurate records of user interactions and follow each issue through to resolution.
• Collaborate with Tier 2/3 support teams to escalate and resolve complex issues.
• Uphold customer service excellence for both VA employees and Veterans.

Required Qualifications

• 1-2 years of experience in a help desk or customer support role.
• Experience with ticketing systems and basic troubleshooting.
• Familiarity with Windows and Mac operating systems, along with basic networking concepts.
• Strong written and verbal communication skills.
• Veterans and military spouses are encouraged to apply!