Data Center Engineer

Position Overview

Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Downtown Los Angeles. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.

Key Responsibilities

• Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.
• Complete cabling and installation in servers, routers, and switches according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.
• Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhering to data protection protocols, error logging practices and support operating procedures.
• Maintain asset management and compliance with audit requirements, daily log tracking, documentation, retention practices and inventory checking.
• Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.
• Provide status reporting regarding data center service availability, performance, and capacity utilization.
• Coordinate equipment/material receiving, shipping and RMA processing support when required.
• Provide general cleaning on raised floors, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Perform on-call duties and travel for on-site service support or deployment when needed.

Required Qualifications

• Must be action oriented, understand task priority and the urgency of meeting deadlines. Demonstrate strong troubleshooting skills for networking systems and hands-on hardware updates, and be a team player ready to infuse passion into internet networking.
• Fluent in Mandarin Chinese (listen, speak, read, and write).
• Knowledge of networking, servers, and operating systems with an understanding of TCP/IP.
• Ability to use IDC hand tools.
• Ability to lift heavy loads up to 50 lbs and work at heights from a ladder or in noisy/confined spaces.
• Willingness to travel 20%+ of the time when required.
• Self-motivated, detail-oriented, and professional with the ability to implement project process improvements.
• Excellent communication skills.
• Ability to rotate shifts, including holidays, off hours (i.e., graveyard shift), weekends, and vacation.

Preferred Qualifications

• Bachelor's or higher degree preferred.
• More than 1 year of IDC experience.
• Previous managerial experience in a similar role.
• Possession of IDC-related qualifications, certifications, or awards.

Benefits & Perks

• Schedule: Full-time
• Location: Downtown Los Angeles, CA
• Salary: Compensation package will be commensurate with experience.
• Benefits: Zenlayer offers a competitive compensation package, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, and wellness benefits.