Bilingual English/Spanish Customer Service Representative

Position Overview

Bilingual English/Spanish Customer Service Representative at Transdev in Oakland, California. In this role, you will act as a liaison for our customers, providers, and client. We are seeking friendly, customer service–oriented individuals dedicated to safety.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses, providing accurate information or redirecting to a supervisor.
• Maintain a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details such as transportation type, pickup times, appointment times, and addresses.
• Perform other duties as required.

Required Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate with excellent customer service skills.
• Ability to operate a standard telephone system.
• Subject to DOT drug testing and physical, if applicable (DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis).

Benefits & Perks

• Competitive Compensation Package: $21.50/hour – $30.09/hour
• Vacation: Minimum of 2 weeks
• Paid Time Off: Up to 4 days
• Sick Days: Up to 8 days
• Holidays: 11 holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision coverage, life insurance, short-term disability, and voluntary long-term disability.