Help Desk Technical Support Specialist (South Korea)

Position Overview

Help Desk Technical Support Specialist (South Korea) for the US Army Reserve 9th Mission Support Command (MSC) at Ft Shafter, Hawaii.
This role is contingent upon contract award and requires a security clearance of Secret or Top Secret (preferred).
GC Associates (GCA) is seeking a candidate to provide technical support for Command, Control, Communications, Computers and Information Management (C4IM)
services and support. The 9th MSC manages all C4IM missions for the US Army Reserve in the Pacific, ensuring operational communications during
peacetime and contingencies.

Key Responsibilities

• Provide help desk technical support in mixed IT environments.
• Troubleshoot hardware and software issues on workstations, laptops, and mobile devices.
• Support A/V equipment and network operations essential for C4IM services.
• Follow a tiered help desk approach and maintain support ticket systems.
• Assist in sustaining operational communications for mission command initiatives.

Required Qualifications

• 2-4 years of experience providing IT support and troubleshooting hardware/software issues in mixed environments.
• Experience supporting workstations & laptops (including SIPR, NIPR, CENTRIX, STAMIS environments).
• Experience servicing mobile devices and A/V equipment.
• Extensive working knowledge of Active Directory.
• Familiarity with OS delivery methods such as Altiris Deployment Solution and SCCM.
• Practical understanding of tiered help desk approaches and ticket tracking solutions (Altiris Help Desk, Remedy).
• Experience in networking and VTC support.
• IAT Level II certification per DoD 8570.1.