Commercial Lines Account Manager

Position Overview

The Commercial Lines Account Manager works in conjunction with the Producer in obtaining, maintaining, and servicing assigned commercial lines accounts. This position requires a highly organized individual who can work independently with minimal supervision, while providing strong customer service and building professional relationships with clients and carrier representatives. The Account Manager must adhere to the ethical standards required by the Nebraska Department of Insurance.

Key Responsibilities

• Manage client relationships and provide exceptional customer service, striving to exceed customer expectations.
• During the renewal process, analyze assigned accounts to determine appropriate coverages and limits; work with underwriters and wholesale brokers to secure programs, and propose/bind coverage within procedural timelines and agency binding authority.
• Research and analyze market changes throughout the year, communicating these to clients and suggesting necessary policy adjustments.
• Review contractual language as requested by clients and recommend policy updates as needed.
• Ensure premiums are billed accurately and in a timely manner, and review/resolve audit disputes.
• Process endorsements and cancellations, and follow up on daily tasks including emails, scanning, and underwriting/customer requests.
• Develop and maintain strong relationships with carrier partners and underwriters.
• Maintain an active license at all times by completing required Continuing Education classes and pursuing insurance designations (CIC, CPCU, ARM, or CRM) as assigned by management.
• Act as a team lead to ensure service guidelines are met and perform additional duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Must possess a valid Nebraska Property and Casualty License.
• Minimum 2 years of experience in Commercial Insurance.
• Proficient computer skills including working knowledge of Microsoft Office and Agency Management System software.
• Able to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong customer service and teamwork abilities.
• Strong attention to detail, solid organizational skills, and effective prioritization under time constraints.
• Proven ability to analyze and solve problems.

Preferred Qualifications

• College degree (or equivalent job experience) in insurance or a related field.
• Insurance designations such as AINS, CIC, CPCU, ARM, or CRM are strongly desired.

Benefits & Perks

• 7 Paid Holidays
• 12 to 17 Days Paid Time Off
• Benefits include: Medical, Dental, Vision, Life/AD&AD
• 401K with company match
• Company paid continuing education and training courses
• Competitive salary commensurate with experience