Customer Service Associate I

Position Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. In this role you will assist customers with questions, manage sales transactions at the cash register, maintain store security and cleanliness, and ensure a positive, safe, and professional environment. Please note that this is a Part Time opportunity.

Key Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while operating the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks and stock replenishment according to productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions
• Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping, mopping floors, and taking out the trash
• Perform other duties as assigned

Required Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational, communication, problem-solving, and decision-making skills are required

Benefits & Perks

In addition to medical, pharmacy, dental, and vision insurance, we offer a wide variety of rewards to support your health, wealth, and mental well-being.

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Compensation & Additional Details

• Compensation: $15 - $15.5 per hour
• Employment Type: Part Time
• Location: 5650 Baltimore National Pike, Baltimore, Maryland 21228-1401
• Job Code: 03828
• Company: Dollar Tree