Technical Service Manager (Evening Shift) -Milwaukee, WI

Position Overview

Textron Aviation is seeking a Technical Service Manager (Evening Shift) in Milwaukee, WI. In this role, you will be the main point of contact for aircraft maintenance in the service center, ensuring smooth hangar operations and supporting both the Maintenance and Customer Service Managers. Join us to lead a team of technicians in delivering top-notch maintenance, quality assurance, and safety while advancing your career with a competitive total rewards package.

Key Responsibilities

• Lean Manufacturing: Implement lean processes (using the 5S method) and coordinate Area Team Development events.
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to maintain customer safety and satisfaction.
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency in the service center.
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager.
• Team Supervision: Assign tasks, provide coaching, conduct evaluations, and manage disciplinary actions while ensuring ergonomic and working condition standards.
• Customer Follow-Up: Resolve post-delivery issues and address Maintenance Visit Performance Evaluation concerns, ensuring prompt resolution of open issues.

Required Qualifications

• A&P License is required.
• Seven (7) years of aircraft maintenance experience OR 5 years of experience with a bachelor's degree in aviation or a related field.
• Ability to obtain and maintain an airport security badge is required.

Preferred Qualifications

• A Repairman Certificate/EASA License is preferred.
• Experience in aircraft maintenance, service center operations, or customer service is helpful.

Benefits & Perks

• Competitive Total Rewards Package: Includes pay and innovative benefits from day one.
• 401K: Company match with an additional annual contribution equal to 4% of eligible compensation.
• Education Assistance: Support for undergraduate, graduate, and certificate programs, with compensation at the start of each semester.
• Flight Training Bonus: Financial incentives for earning pilot certifications.
• Family Support: Fertility and adoption assistance, along with discounted childcare and planning services.
• Financial Guidance: Free financial consultations and guidance.